Privacy Policy

Marine Action is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Who We Are

Marine Action is an RYA-certified powerboat training centre based in Chatham Maritime Marina, Kent. We provide powerboat training courses and related services.

Information We Collect

Information You Provide to Us

When you book a course or contact us, we may collect:

• Your name
• Email address
• Phone number
• Any information you provide in enquiry forms or emails

Information We Collect Automatically

When you visit our website, we automatically collect:

• Your IP address
• Browser type and version
• Pages you visit and time spent on pages
• Referring website
• Device information

This information is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

• Process and manage your course bookings
• Respond to your enquiries
• Send you important updates about your bookings
• Improve our website and services
• Comply with legal obligations

We will only contact you about marketing if you have given us permission to do so. You can withdraw this permission at any time.

Cookies and Analytics

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:

• How you found our site
• Which pages you visited
• How long you stayed on each page
• Your general location (city/country level)

This information is anonymized and used only to improve our website. Google Analytics does not collect personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Calendly

We use Calendly to manage course bookings. When you book through Calendly, their privacy policy also applies. You can view Calendly's privacy policy here.

Social Media

We link to our Instagram account. When you visit our social media profiles, their respective privacy policies apply.

How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Typically:

• Booking information: Retained for 7 years (for legal and accounting purposes)
• Enquiry information: Retained for 2 years
• Website analytics data: Retained according to Google Analytics retention settings (typically 26 months)

Your Rights Under GDPR

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (in certain circumstances)
• Restrict how we use your information
• Object to our use of your information
• Data portability - receive your information in a portable format
• Withdraw consent at any time (where we rely on consent)

To exercise any of these rights, please contact us at info@marineaction.org.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: